Frequently Asked Questions

The following are frequently asked questions about Artisana and our products.

Nut Butters FAQ

What is the difference between Coconut Butter and Coconut Oil?

The difference between the Coconut Butter and the coconut Oil is actually the fiber content.

Coconut Butter is the pureed meat of mature coconuts.  It is roughly 60% oil, but it also has the fiber from the meat in it.  It is solid at room temperature, a creamy white/beige color and when warmed up is thick and creamy and smooth.

Coconut Oil on the other hand has no fiber.  The oil has been separated from the meat of the coconut.  It is solid at room temperature and translucent.  If you see it solid it will look like it has florets or snowflakes in it.  When warmed up is becomes liquid and completely clear.  It can be used for higher temperature cooking such as sautéing, or frying.

How do you use Coconut Butter?

Coconut Butter can be spread on toast, added to smoothies, curries, cakes, cookies, drizzled over fresh fruit or to make Pina Coladas.  You do not want to use it to sauté anything.  The solids will scorch.

How do you use Coconut Oil?

You can use Coconut Oil the same way you would use a dairy butter or other vegetable oil.  Spread on toast, use it to fry or sauté things, use in place of vegetable oil or shortening when baking.

How do you use all of these different butters?

Anything you can do with a peanut butter you can do with our butters. Make a nut butter sandwich, use in cookies, smoothies or even make a peanut free Pad Thai dressing.

What makes Artisana so amazing?

We are Peanut , Gluten, Soy & Dairy Free. We are certified both Organic & Kosher. We do not add any extra oils, sugar, emulsifiers or preservatives. All you are getting is the good clean nutrition from the nuts. The amazing thing about this is that with no preservative we are still completely Shelf Stable. No need for refrigeration, even after opening, for up to 18 months.

I just bought some Coconut Butter and I opened it up and saw white snowflake shapes on top. Is this mold?

Your Coconut Butter is just fine. This is not mold. Coconuts are roughly 60% oil, and that oil likes to separate from the fiber in the Coconut Butter. You will see a layer of translucent oil at the top that looks like snowflakes or florets. You may also see spots of it around the rest of the jar. This is perfectly normal. All you need to do is gently warm the jar and stir the oil back into the butter.

What is the shelf life of your nut butters?

The shelf life of our nut butters is 15 to 18 months from date of manufacture.

Should I refrigerate after opening?

There is really no need to refrigerate. Our butters are shelf stable. In fact if you chill them too much they become hard to use as they will not spread easily.

Artisana Pecan and Walnut Butters are blended with Cashew. Why is this? What percentage of the butter is Cashew?

There are a few reasons we put cashews into these two highly acclaimed Organic, Raw Nut Butters. Cashews make the walnut and pecan butters more creamy and spreadable. Cashews also act as a natural sweetener to temper the natural bitterness of the walnut and pecan skins (which we leave in for the health benefit).

Can I buy directly from you?

We’re so glad that you asked. To buy our products, use our Store Locator to find markets near you. Or if you would rather have products shipped directly to your door, visit one of our fabulous online retailers, who are featured in the “Find it online” in the right column.

General FAQ

The Coconut Butter jar says to gently warm the jar to make it spreadable. How do I do that?

There are several ways to warm up your jar of Coconut Butter.  Option 1: You can put the jar into hot water.  Option 2: You can put it in the microwave.  Please be aware that the fibers in the Coconut Butter will scorch very easily.  We recommend no more than 15-20 seconds at a time.  Which leads us to option 3:  wrap the jar in a heating pad and then walk away.

Whatever option you choose, once the jar is warm all the way thru it will be semi liquid and easily spreadable. Depending on the temperature of the room it has been known to stay soft for several days.

Suggestion for future use:  Our favorite thing to do is to warm the jar all the way thru and then pour the Coconut Butter into ice cube trays.  Put the trays in the fridge or freezer.  Once the Coconut Butter is solid again, pop out the cubes and keep them in the fridge so they will maintain their shape.  That way you only have to heat a small portion at a time instead of working with the whole jar.

How can a customer tell if an item sold on Amazon is sold by an authorized reseller?

We stand behind our products with a guarantee/warranty against manufacturer defects. There is a limitation on the warranty for purchases made on Amazon.com.  With respect to sales on Amazon.com, due to the proliferation of counterfeit and grey-market products being sold on Amazon.com, we will provide a manufacturer’s warranty only for products purchased from a reseller who we have confirmed as purchasing directly from us and providing genuine, new and authentic U.S. version of Artisana Organics brand products. Currently, WishingUWell is the only FBA reseller that we have so confirmed and the only reseller for which the manufacturer’s warranty applies. Find products sold by WishingUWell here: https://www.amazon.com/premierorganics.

How are your almonds pasteurized?

Our almonds are pasteurized by our suppliers. They have found a proprietary process that meets state requirements that keeps the temperature low . As soon as the technology becomes available they are planning on transitioning over to a cold pasteurization process.

How is your raw coconut butter is manufactured? Can you give us a brief overview of the process?

Since the grinding process creates heat with friction, it is a challenge for anyone to transform a nut into butter without having temperatures exceed 120°F. We are proud of our unique nut butters and the careful way in which we bring them to you in Raw form.

We have a unique process with specialized equipment and machinery that allows us to create our nut butters while ensuring the raw integrity of our final product. This begins at the farm where our whole coconut flesh is dried and temps are closely monitored for raw integrity to make sure the drying temperatures remain below 120°F. It continues in our facility here in Oakland where we pay close attention to all the details.

Your website says you have a peanut free facility. Is it possible that your nuts could have been cross contaminated before you received them?

We take our statement of being 100% “peanut free” very seriously. All of our nuts and seeds are completely free of peanuts… from source to the jar.

Can I use your coconut butter for frying?

Coconut oil can be used for frying, but coconut butter is better as an ingredient in other things as opposed to a medium for frying.

How much Potassium is found in Almond Butter?

On Average We are looking at 121 mg (milligrams)/tablespoon. Check out this web search for more information.

How much potassium in Walnut Butter?

Averages 4.5mg of potassium/g of walnut butter. So 127.53 mg potassium in 1 oz of Walnut butter or 63.76 in 1 tbs of walnut butter.

How do you keep your products from spoiling? After putting your products in jars do you have to heat the jars?

We do not heat the jars. Right after the product is processed we put it in jars to prevent exposure and any contamination in our product when is at it most sensitive point. We do not add anything to prolong the life of the product since that would affect the Organic Point of it.

Do you have additional questions or need more information? Feel free to contact us.